Telehealth for respiratory symptoms
If you are experiencing any respiratory symptoms including fever, cough, runny nose, sore throat etc you will be required to book a Telehealth appointment before you can come in for a face to face appointment, unless you have a negative COVID test in the past 7 days.
If you require a physical examination in person, your doctor will arrange this with you over the phone. You will only be charged one private fee, even if two consultations are required.
Telehealth for GP advice
Telehealth is particularly well suited to repeat scripts and referrals, or the management of one issue where physical examination is not required.
In accordance with Medicare guidelines, to access telehealth services under the Medicare Benefits Schedule (MBS) you must have been to Double Bay Doctors within the last 12 months for a face to face appointment.
How does Telehealth work?
How does Telehealth work?
+ Ensure you select the Telehealth appointment type at the time of booking
+ Read the instructions below for how to book your Telehealth consult.
+ When your consult is due to commence you will need to open the AMS Connect App.
+ Your doctor will contact you when they are ready to start the video consultation.
+ In the case of technical difficulties your doctor will call you by phone.
Step 1: Once you have booked your appointment with reception, you will need to download the AMS Connect App
For android phones: download AMS Connect here
For apple phones: download AMS Connect here
Step 2: You will receive a text message reminder 5 minutes before your Telehealth consult is due to commence. When its time for your appointment, open the AMS Connect app on your phone.
Step 3: Your doctor will contact you through the AMS Connect app when they are ready to begin the consultation. Please allow for a delay of up to 10 minutes for technical issues etc, before contacting reception.
REMEMBER: in the event of any technical issues, your doctor can make a standard phone call and speak to you on the phone.
Telehealth for Non Medicare patients
If you do not have a valid Medicare card or have not visited the practice in person in the last 12 months and would like to have a Telehealth consultation with your doctor, you can book a private Telehealth consult.
As private Telehealth consults are not covered by Medicare they incur a cost of $85.00 (<15 minutes appointment).
If you need a script following your Telehealth phone consultation
If you require a script following your telehealth consultation, we can arrange for it to be faxed directly to your preferred pharmacy.
If your preferred pharmacy is not one of the pharamcies listed below, please allow 48 hours for the script to be delivered. You can then organise to collect, or arrange home delivery, of your medication.
We can organise for your script to be delivered to one of the following local pharmacies within 24 hours:
Gaslight Pharmacy Rose Bay
Home delivery available Monday to Friday 12:00pm - 5:00pm
484 Old South Head Road
Rose Bay NSW 2029
Home delivery available Monday to Friday after 3:00pm
81 Hall Street
Home delivery available Monday, Wednesday and Friday
114 Glenayr Avenue
Home delivery available for a $10.00 fee
459-463 New South Head Rd
If you need a referral following your Telehealth phone consultation
If you require a referral for pathology, radiology or to a specialist following your telehealth phone consultation, we can email you your referral or fax it directly to the relevant service.