Telehealth consults

Updated 29th July 2021

For now, Telehealth is the best way to speak to your doctor.
If your doctor determines you require a f2f examination they will arrange this for you at no additional cost. This also applies to patients experiencing respiratory symptoms.

You can select a video or phone Telehealth appointment, but as of 1 July, Medicare changed the rules regarding what rebates apply - so please click here before booking!


What type of telehealth appointment do I need?

Double Bay Doctors offers TWO types of telehealth appointments: phone or video telehealth. 

The Medicare rebate you will receive after your consultation will vary depending on the type of telehealth appointment you book, so it is important to choose the correct one. 

Video or 'FaceTime' telehealth consults

Video telehealth appointments are considered best practice and Medicare offers rebates for a wide range of video telehealth appointment types. 

To access video telehealth appointments you will need to download the AMS Connect app. Via the app, you can manage all your appointments at Bondi Doctors and access video or 'FaceTime' consults with your GP. 

Phone or audio telehealth consults

A phone telehealth consult involves a phone call to your mobile number from a GP. Medicare offers rebates for a limited range of phone telehealth appointment types and for this reason you must book phone telehealth consults through our reception team, by calling 9328 3100. Please consult the table below before booking your appointment.

DBD should I book phone or video consult.png

Telehealth for patients with respiratory symptoms

If you are experiencing any respiratory symptoms including fever, cough, runny nose, sore throat etc you will be required to book a Telehealth appointment before you can come in for a face to face appointment. If you require further review your doctor will arrange this with you over the phone. You will only be charged one private fee, even if two consultations are required. ​ 

On the 1st July 2021, Medicare made changes to their Medicare Benefits Schedule (MBS) which affect how you can access telehealth services. 

As Sydney is classified as a COVID-19 hotspot region, patients can access Medicare rebatable telehealth services, even if they have not been to the practice in the last 12 months. 


How does Telehealth work?

Ensure you select the Telehealth appointment type at the time of booking



+ Read the instructions below for how to book your Telehealth consult.
+ When your consult is due to commence you will need to open the AMS Connect App.
+ Your doctor will contact you when they are ready to start the video consultation. 
+ In the case of technical difficulties your doctor will call you by phone.

phone telehealth screen shot.jpg

Step 1: Once you have booked your appointment with reception, you will need to download the AMS Connect App

Step 2: You will receive a text message reminder 5 minutes before your Telehealth consult is due to commence. When its time for your appointment, open the AMS Connect app on your phone.

Step 3: Your doctor will contact you through the AMS Connect app when they are ready to begin the consultation. ​Please allow for a delay of up to 10 minutes for technical issues etc, before contacting reception.

REMEMBER: in the event of any technical issues, your doctor can make a standard phone call and speak to you on the phone.


If you need a script following your Telehealth phone consultation
If you require a script following your telehealth consultation, we can arrange for it to be faxed directly to your preferred pharmacy.
If your preferred pharmacy is not one of the pharamcies listed below, please allow 48 hours for the script to be delivered. You can then organise to collect, or arrange home delivery, of your medication.

We can organise for your script to be delivered to one of the following local pharmacies within 24 hours: 

Chemist Warehouse
Home delivery available for a $10.00 fee
459-463 New South Head Rd
Double Bay NSW 2028

Abundance Pharmacy

Home delivery available on request
3&4/376-382 New South Head Rd
Double Bay NSW 2028
Entry via Knox St

Gaslight Pharmacy Rose Bay
Home delivery available Monday to Friday 12:00pm - 5:00pm
484 Old South Head Road
Rose Bay NSW 2029
Blooms Edgecliff
Home delivery available on request
10/235 New South Head Rd
Edgecliff NSW 2027

If you need a referral following your Telehealth phone consultation
If you require a referral for pathology, radiology or to a specialist following your telehealth phone consultation, we can email you your referral or fax it directly to the relevant service.